Rapport can be determined from your first meeting. It is important to get this right. combine with the SOFT acronym.
Building Rapport on First Meeting
- Treat others in the way they want to be treated
- What is their personal dictionary? ‘What do you mean by x’ ‘What does x mean to you’
- Mirroring word choice as a way to communicate listening. Use their own words with them.
- Shift and support response?
- Make your presence high quality. Really sit there and listen. It is with you and them.
- How do you want to be remembered when you exit the room?
- What are the qualities you want to leave the recipient with? Try to focus on bringing these qualities out in the interaction.